British Airways blames ‘power surge’ for IT meltdown & travel chaos

via Tallbloke’s Talkshop
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Airport chaos for BA passengers

BA moves in mysterious ways, its blunders to perform – but with dire results for a lot of unlucky customers.

BA chief executive Alex Cruz says the airline’s flight disruptions had nothing to do with cutting costs but were caused by a power surge that “only lasted a few minutes”, reports BBC News via the GWPF.

BA chief executive Alex Cruz says he will not resign and that flight disruption had nothing to do with cutting costs.

He told the BBC a power surge, had “only lasted a few minutes”, but the back-up system had not worked properly.

He said the IT failure was not due to technical staff being outsourced from the UK to India.

Mr Cruz said “I am profusely sorry” to the 75,000 passengers affected across 170 airports in 70 countries. [Talkshop note: not as sorry as they were.]

He said two thirds of passengers will have reached their destination by the end of the day. There was no evidence of a cyber attack, he added.

“There was a power surge and there was a back-up system, which did not work at that particular point in time. It was restored after a few hours in terms of some hardware changes… we will make sure that it doesn’t happen again,” Mr Cruz said in his first interview.

Source: British Airways Blames ‘Power Surge’, Denies Cyber Attack, For IT Meltdown & Travel Chaos | The Global Warming Policy Forum (GWPF)